Introduction
SnowBall respects user privacy and is committed to handling personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to users.
1. Scope
This Privacy Policy applies to SnowBall's website, applications, browser extension, APIs, and related services.
2. Information We Collect
Depending on how you use SnowBall, we may collect:
a. Account Information
- name
- email address
- authentication details
- account settings and preferences
b. User Content and Synced Data
- conversations, prompts, text, files, metadata, and structured knowledge you choose to sync, upload, or process
- project content, memory entries, extracted data, and saved outputs
c. Technical and Usage Data
- device and browser details
- IP address and approximate location data
- log data, timestamps, request metadata, and diagnostics
- usage events related to features, pages, and workflows
d. Integration Data
If you connect third-party tools or services, SnowBall may process the data necessary to enable those integrations and workflows.
3. How We Use Information
- provide, operate, and maintain SnowBall
- authenticate users and secure accounts
- process synced content and generate product features
- support memory, search, extraction, and AI-assisted workflows
- improve performance, reliability, and product quality
- communicate with users about service updates, security, and support
- detect abuse, fraud, unauthorized use, and policy violations
- comply with legal obligations
4. Legal Basis and User Authorization
By using SnowBall and choosing to sync or process data, you authorize SnowBall to handle the information necessary to provide the service. Where required, you are responsible for obtaining any necessary permissions from organizations, clients, colleagues, or third parties whose data may be involved.
5. AI and Third-Party Processing
SnowBall may use third-party infrastructure, hosting providers, analytics providers, authentication services, and AI service providers to deliver the product. Data may be processed by those providers only as needed to provide functionality, security, operations, or support.
6. Data Sharing
SnowBall does not sell personal data as part of the core service. We may share information:
- with service providers and infrastructure partners supporting the platform
- when required by law, regulation, legal process, or valid governmental request
- to protect the rights, safety, security, and integrity of SnowBall, its users, or others
- in connection with a merger, financing, acquisition, restructuring, or sale of assets, subject to appropriate safeguards
7. Data Retention
SnowBall retains information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on account status, data type, legal requirements, and operational needs.
8. Security Measures
SnowBall uses reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission, storage, or processing is completely secure, and absolute security cannot be guaranteed.
9. User Choices and Controls
Where available, users may:
- update account information
- disconnect integrations
- delete certain content
- stop using the service
- contact SnowBall regarding privacy-related requests
Additional rights may apply depending on jurisdiction.
10. International Processing
Information may be processed in jurisdictions other than the user's own, including locations where SnowBall or its service providers operate infrastructure. By using the service, you acknowledge such cross-border processing where permitted by law.
11. Children’s Privacy
SnowBall is not intended for children who are below the minimum age required to consent to online services under applicable law. If we learn that personal data was collected in violation of applicable age requirements, we may take steps to delete it.
12. Cookies and Similar Technologies
SnowBall may use cookies, local storage, tokens, and similar technologies for authentication, security, preferences, analytics, and product functionality.
13. Third-Party Services
SnowBall may contain links to or integrations with third-party services. SnowBall is not responsible for the privacy practices of third parties, and users should review the relevant third-party policies.
14. Changes to This Privacy Policy
SnowBall may update this Privacy Policy from time to time. Updated versions become effective when posted on the platform. Continued use of SnowBall after an update means you acknowledge the revised Privacy Policy.
15. Contact
For privacy questions or requests, users may contact SnowBall through the official contact channel listed on the platform.